What do Customer Service employees do?
Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services. They communicate with customers through a variety of means—via telephone, email, fax or regular mail. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area of the company.
Finding jobs in customer service
The Bureau of Labor Statistics predicts that employment of customer service representatives is expected to increase 25 percent. As the trend towards consolidation in industries continues, centralized call centers will provide an effective method for delivering a high level of customer service. As a result, employment of customer service representatives may grow at a faster rate within call centers than in other areas.
There are many ways to work in customer service; and many ways to build a successful customer service career. We place candidates in jobs like these:
Customer Service Representative | Customer Care Supervisor | Training Manager | Client Relationship Manager | Customer Satisfaction Specialist | Insurance Adjuster | Desktop Support | Account Manager | Customer Service Manager | Help Desk Supervisor | Team Manager | Call Center Representative | Inside Sales Specialist | and much more.